Installation Terms & Conditions

  1. Whilst all reasonable care will be taken during the execution of the works, no responsibility can be accepted for any faults or failures that may occur to existing masonry, flooring, fixtures, fittings, equipment, etc. due to disturbance caused by the proposed works.
  2. Whilst any damage to surfaces will be avoided and dust control measures taken, no allowance has been made for re-in-statement or remedial of decorations, such as painting and decorating.
  3. Estimates provided are based on a non-intrusive survey of the property and, as such, it is assumed that any existing chimney/flue systems that we connect to are in good condition and in working order. Should we find during the course of the works, any faults with the existing systems, we reserve the right to halt operations until the full extent of any issues are fully evaluated. This may involve additional inspection costs such as camera inspections or seeking the services of a structural engineer. Any unforeseen costs will be in addition to the original estimate.
  4. If during the execution of the proposed works, it is necessary to gain access to floors, below fitted carpets, these will be lifted by us and laid back on completion. No re-stretching or fixing has been allowed unless specified. For floors covered with thermoplastic tiles, vinyl sheet covering cork tiles or laminate flooring, no allowance has been made for reinstatement unless specified.
  5. During the execution of the proposed works, it may be necessary to isolate various water, gas & electrical services. This will be advised in good time and the period of isolation will be as short as possible.
  6. It has been assumed that unrestricted access to all relevant parts of the property will be afforded to us during the works. Access may be required to an adjoined neighbouring property where the chimney stack is shared or access is limited. It is the clients responsibility to inform the neighbour of said works in advance. Any delays caused by restricted access not notified at the time of survey may be subject to an extra charge and/or delay in completion.
  7. Where other trades are involved in the works and these trades are not under our control any delays that may be caused to our progress by these trades may be subject to an extra charge and/or delay in completion.
  8. Where we do our utmost to only recommend and subcontract to tradesmen who uphold our same high standards, we do not accept liability for any faults or issues encountered through the use of any independent contractors used in the completion of the project.
  9. The works will usually be carried out in one continuous visit unless otherwise specified. In the event that additional work is required, or in the event of problems beyond our control - additional time beyond that which was specified, may be required. Extra visits at the request of the Client or caused by circumstances beyond our control will be subject to a surcharge and may affect the completion date.
  10. All dates or times given for the start of, or duration of the works, are given in good faith based on the information gained during the survey and our current workload commitments. These times may be varied, however, due to unforeseen circumstances i.e. emergency call-outs, breakdowns, etc. or to circumstances beyond our control. No liability will be accepted if it is not possible to meet the Client’s timescales.
  11. No allowance has been made for out-of-hours work unless specified or to suit our own requirements.
  12. The works described in the estimate will be guaranteed for the period stated with the product installed and a period of twelve months for our services from the date of completion against faulty workmanship. The materials supplied will be subject to the suppliers/manufacturers guarantees. The Client’s Statutory Rights in law are not affected by this guarantee. This guarantee does not extend to existing, installed equipment, pipework or fittings.
  13. Ownership of any materials supplied, whether fixed or unfixed, shall not pass to the Client until payment in full has been received for said material. We reserve the right to take whatever legal action may be necessary to secure payment for the works carried out and materials supplied either fixed or unfixed. Whilst certain items may be specified by name or model, we reserve the option to supply goods of a different manufacturer providing they are suitable for the purpose intended.
  14. Any additional works or equipment that the Client requires, whilst the specified works are being executed will be charged at extra cost. Unless a breakdown of costs for these additional services is requested in writing by the Client in advance, this work will be carried out as requested, with the amount chargeable provided in addition to the estimated total on completion.
  15. Any unforeseen or additional works requiring action whilst carrying out the installation, in addition to the works outlined in the original estimate (in order for the installation to be completed safely and to a satisfactory standard) shall be undertaken if deemed necessary by the installer and charged at extra cost. If the client wishes to be notified of the estimated / exact costs for any additional works required prior to commencement, the client must communicate these wishes, in writing, upon acceptance of the estimate. In the absence of the client communicating their desire to be presented with a revised estimate during the execution of the works, said works will be carried out, with the cost for said works added to the final amount owed. The same terms apply for any parts/materials required, in addition to that which was originally estimated. 
  16. Upon the issuance of a revised estimate, should you choose to not accept the costs for any additional parts/works required, an invoice for the works completed up to this point, will be generated and be payable upon receipt. 
  17. This quotation is open for acceptance for a period of 30 days providing the works can be commenced within 90 days both periods from the date of quotation and thereafter may be subject to revision or withdrawal.
  18. Payment for the stove is to be made in full upon acceptance of the estimate or otherwise upon receipt of the stove invoice. Payment for the installation materials is to be made in full 14 days in advance of the proposed installation date. The remaining balance for the labour costs is to be paid in full upon completion. Completion is deemed to be upon the commissioning of the appliance. All outstanding invoices are due for payment on receipt. Once all outstanding invoicing is paid, where certification is included within the estimate, the installation will be submitted through the Hetas portal, whereby the Hetas certification can be expected to be received by post shortly thereafter (usually within 14 days)
  19. We reserve the right to charge interest at the rate of 11% per month on overdue accounts.
  20. The price specified in this estimate does not include for the removal of any dangerous waste materials such as asbestos found when carrying out the works. This will be subject to an extra charge.
  21. Prior to the commencement of work involving gas appliances, the existing gas supply will be subject to a soundness test to check for compliance with the Gas Safety Regulations. Any faults found will be advised to the Client and any rectification works required may be subject to additional charges.
  22. Should the works include a power /jet flush of the existing heating system, it must be pointed out that, whilst the treatment is generally harmless, depending on the condition of the existing components the process may find weaknesses in the system. Should any such problems be encountered then any rectification works require may be charged at extra cost.
  23. Should the works include plaster around fireplaces the drying time is considered to be 14 days - with the exception of commissioning by the installer. If a fire is lit before this time then the guarantee will be void.
  24. The Estimate does not include any parking fees levied in Controlled Parking Zones (CPZ’s). Any such fees incurred will be passed onto the Client at cost.
  25. It is the responsibility of the Client to ensure that all children and pets are kept away from the areas in which we are working.
  26. It is the responsibility of the Client to ensure that all vehicles are removed from driveways and kept clear of the property during working hours. Any and all items that are of value and are at risk of damage, that are within the working areas, are to be removed from the working areas before the commencement of any works. These items are to be kept clear of the working areas until completion. We do not accept liability for the lack of preparation on the part of the Client to make sure working areas are kept free and clear of any and all items of value. We will not be held responsible for the damage of any items that remain within range of any and all working areas.
  27. If the proposed works are being carried out in a leasehold property it is the sole responsibility of the Client to ensure that all necessary permissions have been obtained in writing from the landlords/managing agents. We accept no responsibility whatever for any work carried out without the necessary permissions. Details of the proposed works are available at additional cost.
  28. We can take no responsibility for any associated costs or inconveniences caused by any actions by the Local Planning Authority, or similar bodies, should the customer proceed with works without having sought appropriate permissions, approvals or consents in writing.
  29. As a responsible business, we have a range of support services available to us and our customers. One of these services is access to an independent Alternative Dispute Resolution (ADR) Service, which enables our customers to seek an impartial review of a complaint in the unlikely event that we are unable to resolve it ourselves.
  30. All complaints occurring during an installation shall be notified directly to Calon yr Adref Ltd at the earliest opportunity in order for a reasonable resolution to be formed. Should a complaint arise after installation is complete then it should be put in writing setting out clearly the basis for the complaint.
  31. Any cancellation of goods part/whole and/or services needs to be notified directly to Calon yr Adref Ltd at the earliest opportunity. In respect of the cancelled goods or services, we reserve the right to charge for work completed and unrecoverable costs which may include products and/or services yet to be delivered, installed or undertaken.
  32. Whereby there are multiple installs to be carried out at a single property, the installations will be completed in stages*. Upon completion of each stage, payment will be required in full. If for any reason our payment terms (section 15-21) are not adhered to, we reserve the right to withdraw our services and invoice in full or in part for services rendered - upon any default of our payment terms.
  33. Acceptance of the estimate confirms acceptance of these conditions. 
* Stages is defined as the work completed up to the date invoiced.